BillingVerse Legal
Data Deletion Instructions
This page explains how BillingVerse users can request deletion of personal data, account data, and Meta Platform Data associated with BillingVerse.
1. What You Can Request
You may request deletion of:
- Your BillingVerse user profile and contact details.
- Demo request or support communication records associated with your email address.
- Third-party login or integration data associated with your BillingVerse account, including Meta Platform Data where applicable.
- Business account data, if you are an authorized account owner or administrator.
2. How to Request Deletion
- Email support@billingverse.com from the email address associated with your BillingVerse account.
- Use the subject line "BillingVerse Data Deletion Request".
- Include your full name, business name, registered email address, phone number, and whether the request relates to a BillingVerse account, demo request, or third-party platform connection.
- If the request relates to a Meta or Facebook login/integration, include the connected email address or app-scoped user information if available.
- We may ask for additional verification before deleting data to protect account security.
3. Meta/Facebook Connected Data
If you connected BillingVerse using Meta or Facebook products, you may also remove BillingVerse from your Meta account settings where available. In Facebook, this is generally available under Settings and privacy, Settings, Business integrations or Apps and websites. Removing the connection from Meta may stop future data sharing with BillingVerse, but you should still email us if you want BillingVerse-held data deleted.
4. Processing Timeline
We aim to acknowledge deletion requests within a reasonable time and complete verified requests within 30 days, unless a longer period is required because of legal, tax, accounting, security, fraud prevention, dispute resolution, backup, or operational obligations.
5. Data We May Retain
Some information may be retained where required or permitted by law, including invoices, accounting records, tax records, security logs, backup copies, dispute records, and records needed to protect the rights of BillingVerse, our customers, or other users. Where deletion is not possible, we may restrict, archive, or anonymize data where appropriate.
6. Business Account Data
If your BillingVerse account is controlled by your employer or business, some deletion requests may need to be approved or performed by the account owner or administrator. We may direct you to your account administrator where required.
7. Confirmation
After a verified deletion request is completed, we will confirm completion by email where practical. If we cannot complete the request, we will explain the reason, subject to legal and security limitations.
8. Contact
Zipbooks Software Solutions Pvt. Ltd.
Ahmedabad, Gujarat, India
Email: support@billingverse.com